At Charge Forward, we take your privacy seriously. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you use our website, quote wizard, and matchmaking services.
1. Information We Collect
To connect you with qualified local EV charger installers, we collect several types of personal information, including:
- Contact Information: Your full name, email address, and telephone number.
- Location Information: Your 5-digit zip code to locate pre-vetted contractors in your area.
- Project Details: Information about your home layout, whether you own an EV charger, and details regarding your electrical panel's current capacity.
2. How We Use Your Information
We use the data we collect to provide and improve our matchmaking services. Specifically, we use your details to:
- Verify installer availability in your geographic region.
- Transmit matching service requests to our trusted third-party partner matching platforms and contractor networks who connect users with licensed local professionals.
- Send email updates and status notifications concerning your request.
- Analyze site usage to optimize user experience and platform responsiveness.
3. Information Sharing and Disclosure
To fulfill your request for EV charger installation quotes, we transmit the contact information and project details you submit to our trusted partner contractor networks and referral platforms. These partner platforms match your request with independent licensed professionals in their networks. We do not sell your personal data to unrelated third-party marketing brokers.
Please note that once your information is shared with a partner network, its collection, storage, and usage are governed by that partner platform's own privacy policy and terms.
4. Cookies and Affiliate Tracking
We utilize cookies, tracking pixels, and affiliate links to identify when referrals are made to our partner platforms. These tracking tools collect anonymous interaction data (such as clicks and quote requests) to attribute referrals to our affiliate account. This allows us to receive affiliate referral fees or commissions from our matching network partners.
5. Data Security
We employ standard security protocols, including HTTPS/SSL encryption across our entire site, to safeguard your sensitive information during transmission. While we take comprehensive precautions to prevent unauthorized access or disclosure, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.
6. Your Choices and Rights
You can request access to the personal data we hold about you, request corrections to any inaccuracies, or ask for the deletion of your contact details from our active referral database. To exercise these rights, please contact us via our general contact form or support email.